Billing

    Content of this article

    1. Preliminary Remarks
    2. The Invoice Tab
    3. The Disputes Tab

    1. Preliminary Remarks

    In the Invoices tab, all customer invoices that have been created are documented. Invoices can be canceled or corrected among other things in the detail view.
    More information on processing invoices can be found in this entry >> Invoice Processing Options

    In the Disputes tab, contested payments and the corresponding status are displayed, if available.

    Note: This function is only available if Stripe is used as the PSP and the corresponding Stripe events are activated in the Stripe account.

    2. The Invoice Tab

    The overview in the Invoices tab shows details about the customer's invoices in a table.

    1. The invoice can be opened in the detail view to display more information about the invoice and carry out more commands, for example sending out the invoice again or correcting it. The invoice and the "XRechnung" can be downloaded and canceled here.
    2. By clicking on the arrow, the corresponding offer(s) are displayed that can be opened by clicking on them to display more information.
    3. The Type column shows if it is a cancellation invoice, correction invoice or normal invoice. If an invoice is corrected, the "old" invoice is canceled and a new correction invoice is created.

    3. The Disputes Tab

    All disputes initiated by the customer are logged in the Disputes tab.

    Note: This function is only available if Stripe is used as the PSP and the corresponding Stripe events are activated in the Stripe account.


    Stripe distinguishes between the “warning needs response” and “needs response” statuses.

    Warning needs response:
    This status pertains to an inquiry, which is a preliminary stage before a formal dispute. In this phase, the cardholder's bank is seeking more information about a transaction. While no funds have been withdrawn yet, it's crucial to respond promptly to prevent escalation to a formal dispute.

    Needs response:
    This status indicates that the inquiry has escalated to a formal dispute (also known as a chargeback). At this point, the disputed amount has been withdrawn from your account. To recover these funds, you must submit evidence to challenge the dispute within the specified timeframe. 

    All statuses at a glance:
    Published