Transactions

    Content of this article

    1. Preliminary Remarks
    2. Transactions
    3. Common Error Messages

    1. Preliminary Remarks

    For every payment of a customer, which is executed by a payment service provider, Log entries are generated regarding the technical process. These Log entries can be helpful to answer requests about the technical process of a transaction.

    2. Transactions

    For each payment the respective details about the transaction are displayed in detail.
    In the upper third it can be filtered by Date range, Plenigo Transaction ID, PSP Transaction ID and Customer No.

    Click on the arrow to have more information about the respective transaction displayed.


    The status in the Active column only indicates whether the communication between plenigo and the respective payment service provider was successful or failed. This alone does not always indicate whether a payment transaction was successful or not. This means, for example, that the communication between plenigo and the PSP was "successful" - but the action was a SEPA_DEBIT_RETURN. Technically, the transaction worked, but the direct debit was returned. The payment of the amount has failed, which in turn means that the amount is still outstanding.


    Notes: 

    • If a refund fails on the first attempt, no further refunds will be made. Refunds are documented in the Log Center in the Merchant Backend.
    • In case of a revocation of payment by the customer, the PSP blocks the bank account.

    3. Common Error Messages

    SEPA_VOID: SEPA_VOID is likely to be a cancellation or reversal of a previously authorized SEPA transaction. This could be necessary, for example, if there was an error or if the payer withdraws the authorization before the payment has been made.

    SEPA_DEBIT_RETURN: This refers to the return or reversal of a SEPA direct debit. This can happen for various reasons, such as if the payer's account does not have sufficient funds or if there are problems with the transaction. The return of a SEPA direct debit is normally carried out by the payer's bank.

    LOST means that the bank has decided in favor of the account holder and allowed the payment dispute.

    CARD_DECLINED The card was declined. If a card has been declined, the returned error also contains the decline_code attribute with the reason why the card was declined.

    Note: It is important to note that the exact meaning and processing of these terms may depend on the specific payment service providers and the respective financial institutions. If you need specific information about these transactions, you should contact the payment service provider processing the transactions.

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