Mail Log Entry

    Content of this article

    1. Preliminary Remarks
    2. Mail Log 

    1. Preliminary Remarks

    For each e-mail that is triggered by a customer's action, log entries are generated. These log entries can be useful to answer customers' questions regarding the dispatch of e-mails.

    2. Mail Log 

    You will find the following information in the overview: Customer ID, Date, Template Type, Recipient and Subject. If e-mails were sent successfully, the green yes is displayed. If e-mails were not successfully sent due to technical reasons, they are marked with a red no. In the Sending Failed tab, they are listed separately. 



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