Content of this article
- Preliminary Remarks
- Set Up Dispatch via Your Own E-Mail Domain
1. Preliminary Remarks
The e-mail dispatch via your own e-mail domain enables a professional and personalized communication by e-mail. By using you own domain, such as "yourcompany.com" the e-mail address is customizable strengthening trust and seriousness toward the recipients.
2. Set Up Dispatch via Your Own E-Mail Domain
The mail domain can be set up in the following menu items:
- in the contracting company: Settings > Mail Settings
- in the client: Settings > Miscellaneous > Mail Settings
The procedure is the same in both interfaces.
- In the field Selection of the dispatch route, select the option Sending via domain delegation.
- In the field Sender E-mail address, enter the e-mail address you want to use.
- In the field E-Mail Domain, enter a domain. The sender e-mail address entered in the field above must be part of the domain.
By having selected Sending via domain delegation, a new tab has been created, called Mail Delegation. The required data for
- SPF entries
- DKIM information
are displayed here.
This data must be transferred to the DNS settings of the e-mail domain configuration. If the transfer was successful, a green checkmark is displayed for E-mail domain checked. You can check if all settings have been made correctly, for example here https://toolbox.googleapps.com/apps/dig/
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Note: The e-mail domain must now be approved. plenigo takes care of this: support@plenigo.com Once all settings have been made correctly and checked, the mail delegation is approved. Once it was successful, a green checkmark is displayed for e-mail domain approved.
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Note: E-mails that are sent in the time between changing the mail delegation and approving the e-mail domain have the ending "onplenigo.com". To prevent this or to minimize issues regarding mail dispatch, make sure to carry out the steps described above promptly. |
Finally, check if the support e-mail address has to be updated. The e-mail address can be changed in the menu item Settings > Company Data.