Pause Subscription

    Content of this article

    1. Preliminary Remarks
    2. Pause Subscriptions
    3. Pause Subscriptions and Manage Delivery Breaks in the Customer Account

    1. Preliminary Remarks

    In the tab Pause Subscriptions, it can be set if and for how long a subscription (Self Service and Merchant Backend) can be paused.
    Sowohl für digitale Abonnements als auch für Print-Abonnements gilt allgemein: / The following generally applies to both digital and print subscriptions:
    • A pause/delivery break can be ended prematurely.
    • Subscriptions with a fixed term are not extended by the period of the subscription pause/delivery break.

    •  important differences between subscription pause and delivery break

    Pause subscriptions

    Delivery break

    only an entire subscription interval can be paused

    can be interrupted at any time for a freely selectable period

    accounting period and subscription interval of the subscription must be identical

    delivery list must be available

    2. Pause Subscriptions

    • Activate/deactivate slider Pause Subscriptions: Allows the customer to pause current subscriptions in the Self Service. The accounting period and subscription interval must be identical.
    • Maximum pause that can be set in self service: The maximum length of a pause can be set individually.
    • Maximum pause that can be set in plenigo backend: The maximum length of a pause can be set individually.
    • Activate/deactivate slider Delivery breaks for print subscriptions: Allows the customer to interrupt delivery for current subscriptions.
     The option for Pause Subscription is displayed in the Self Service as follows:

    3. Pause Subscriptions and Manage Delivery Breaks in the Customer Account
    The subscriptions can be paused in the customer account. For more information also see Pause Subscription
    The deliveries can be interrupted in the customer account. For more information also see Delivery Break
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