FAQ on Rebranding

    You probably have a few questions about the rebranding. No worries - in this entry, you will find the answers to your questions.

    This entry is structured into the following sections:

    • 💡General Information
    • 🖥️Platform and Organizational Details
    • 👀Focus and Strategic Orientation
    • 🫶Events & Community
    • 🤝opensubs & Frisbii Media
    • 📧Contact

    💡General Information

    Why does plenigo become Frisbii? 

    For over twelve years, we have been helping companies to implement digital business models. As a partner to leading German publishers and other key players, we are helping to shape the future of the reader- and user-financed media world.
    But the media industry is evolving - and we are evolving with it. To be even stronger, more innovative and better networked for you, plenigo is now Frisbii Media.
    Frisbii stands for growth and new opportunities. Together with billwerk (expert for cross-industry subscription management in Germany), Reepay (Danish specialist for payment solutions) and Sofacto (French provider of a subscription management app for Salesforce), we are bundling our strengths under a new brand.

    Our promise remains:
    As Frisbii Media, we remain your reliable partner who understands the challenges of the media and publishing industry - and offers the right solutions to drive your success. Our team of experts will continue to work together with our strong community to actively shape the future of the media world.


    Why do we (Billwerk+, sofacto und plenigo) join forces and become Frisbii?

    Over the years, we have expanded our capabilities and customer base across Europe. By bringing everything together under one brand, we can offer a clearer, stronger and more consistent experience. You can find more information on our new website: www.frisbii.com

    What will change by the rebranding?

    • We have changed our name and our branding to Frisbii.

    • The design and the user interface of our product will gradually be adjusted to our new brand.

    • Our website and emails will reflect our new identity.

    • No immediate changes to prices, contracts or support.

    • You will temporarily stumble across plenigo in some help videos and documentation while we gradually update all content.


    When will the name be changed?

    The name change is effective immediately. You will probably come across plenigo here and there in the platform and in the Knowledge Base during the transition phase, as we will be making these changes gradually.

    🖥️Platform und Organizational Details

    Do I need to do anything?
    No. Everything stays the same for you. Your contract conditions, services and integrations will continue as usual.
    If you have any further questions, please do not hesitate to contact your usual contact person.

     

    Will the product change?
    No. The platform will remain in place and will be further developed under Frisbii. It will become the central enterprise solution in Europe and will continue to be adapted to the needs of publishers.

    You will notice that the colors and fonts of the interface will be changing in the Merchant Backend over the next few weeks. All functions remain unchanged. The product you know will not change. Of course, we are constantly developing our product further - so you can look forward to new, exciting features.

     

    Will the way I log in or access my account change?
    No. You can log in with your login details as usual. The only thing that has changed is the appearance of the login screen.
    In the first step of our rebranding phase, our plenigo URL will remain the same for the time being. Over the next few weeks, we will change the URL - before this happens, we will of course provide you with all the important information. 

     

    Will the old website still be available and how can I contact customer support?
    Our plenigo website will be online for the next few weeks. You can go to our new Frisbii website through the following link: www.frisbii.com

    Our customer support is available for you as usual. However, please note that we have a new email address: support@frisbii-media.com

    To make sure you don't miss any updates from us, remember to add our new email address to your whitelist.


    What about the Knowledge Base,  API documentation and SDK documentation?

    We are also changing the appearance of our documentation - the content will remain the same and will of course continue to be intensively maintained.
    Over the next few months, we are planning to move our documentation to a new, centralized platform. So you can already look forward to a centralized database where you will find all the instructions for our product.
    We will of course communicate this change as soon as it is ready and direct you to our new knowledge base.

    👀Focus and Strategic Orientation

    Will the focus remain on publishers and media companies?
    Yes, our core business remains supporting publishers in the development and optimization of digital business models. We want to further standardize digital distribution models and open up additional revenue potential for publishers through European collaborations.


    Will Germany remain in focus?
    Yes, Germany remains our strongest market, which we are continuously expanding. At the same time, we are supporting our teams in France and Denmark to establish Frisbii as the leading platform for publishers there too.


    Are you still pursuing print business models?
    Our focus is on digital business models. However, we know that print and digital are often closely linked - which is why we continue to support hybrid models in which print subscriptions can be integrated into digital subscription solutions. With opensubs, we also continue to offer a solution for challenges that cannot be solved with a subscription management platform alone.

      🫶Events & Community

      Will there still be customer events?Yes, direct exchange with you remains important to us. We will continue to organize events and network meetings in the future to share best practices and work together on the further development of the industry.

      What role does the European community play?
      Our community is becoming more European and more networked. We are focusing on exchange across national borders in order to share proven models and develop new digital business strategies.

      🤝opensubs & Frisbii Media

      What does the switch to Frisbii mean for opensubs?
      Nothing will change for opensubs customers - our solution approach with all opensubs partners will continue in its current form and remain the central provider for the German publishing industry.
      The only thing that is changing is that plenigo, the heart of opensubs and the subscription management platform, is now called Frisbii Media.
      Existing contracts do not need to be updated and there is no migration. opensubs remains the provider that offers solutions for the various needs of the publishing industry.
      Who will manage opensubs in the future?
      Christoph Hauschild will remain Managing Director at opensubs. This means that the strategic direction and proven community work will remain unchanged. The two other managing directors Oliver Geffers for Ohl connect and Christian Goedecke for bardohn are also still on board.

      📧Contact

      Who can I contact if I have any questions?
      Your contact person from our project team and our Client Service are available to answer any questions you may have.

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