Content of this article
- Preliminary Notes
- Possible Reasons
1. Preliminary Notes
As a SaaS platform, we provide our services on the server side. The content is accessed by users via an individual combination of end device, operating system and web browser. A wide variety of scenarios are possible. We ensure that our services can be accessed and used on a smartphone as well as on a desktop PC and via the widest possible range of browsers.
Nevertheless, there may be isolated problems in the use. In this case, the system used by the customer must always be taken into account.
2. Possible Reasons
2.1 Browser Choice
The plenigo services are continuously adapted to the current state of the art in terms of functionality and security. For the call of the plenigo Self Service or the plenigo Checkout by your customers, we therefore recommend the use of modern browsers in a current version.
This is the only way to ensure that the content can be displayed as desired.
We actively support all browsers based on the chromium code, such as:
- Google Chrome
- Microsoft Edge
Often, display problems occur especially in connection with the use of the browser Microsoft Internet Explorer. We therefore strongly recommend not using Microsoft Internet Explorer.
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Tip: The Microsoft Internet Explorer browser was already replaced in 2015 by the introduction of the browser Microsoft Edge as the default browser. In 2021, Microsoft has officially discontinued support for the Internet Explorer browser completely.
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2.2 Browserplugins
Certain browser plugins and addons can block the use of web services, which are necessary for the correct display of the plenigo services. It is therefore recommended to use the browser without plugins and addons in case of problems.
2.3 Network Restrictions
In a corporate environment, network restrictions may prevent necessary web services that are required to correctly display the checkout or self-service. In such cases, users should contact the administrators of the network. Alternatively, in such cases, ordering outside the corporate network, for example via a mobile device, can be examined as an alternative.