How are residual amounts calculated in plenigo?

    Calculations of amounts (invoice corrections, reversals, etc.) are always carried out on the basis of days. Either the first or the last day is always included in the calculation.

    Note: The service periods always end at 23:59:59, e.g. 05/07/2024 (=> 2024-05-07 23:59:59+00). However, the date shown on the invoice is 05/08/2024.
    Example 1:

    • Subscription with accounting period 12 months
    • from 02/01/2023 until 01/31/2023 = 364 days
      (only the first or last day is counted)

    Invoice ammount € 235,20 ./. 364 days = € 0.646154 per day

    => Goodwill termination with partial cancellation as of 12/01/2023:

    • from 02/01/2023 until 12/01/2023 = 303 days
      (only the first or last day is counted)

    Daily price x runtime = correction amount
    € 0.646154 x 303 days = € 195.78

    Example 2:

    • Subscription with accounting period 6 months
    • from 11/08/2023 until 05/07/2024 = 181 days
      (only the first or last day is counted)

    Invoice ammount € 90 ./. 181 days = € 0.497237 per day

    => Goodwill termination with partial cancellation as of 12/08/2023:

    • from 11/08/2023 until 12/08/2023 = 30 days
      (only the first or last day is counted)

    Daily price x runtime = correction amount
    € 0.497237 x 30 days = € 14.92
    The exact accounting periods can be found in the Merchant Backend and on the PDF invoice.

    Merchant Backend:
    • Customer Account > Abonnement Detail View
    • Customer Account > Tab Invoices

    PDF Invoice:
    Published