Content of this article
- Preliminary Remarks
- Delivery List and Redelivery List
- Subsequent Delivery List
- Delivery Notes List
1. Preliminary Remarks
In the Merchant Backend, there are four different types of delivery lists, which are automatically created and can be called up and downloaded in the Downloads menu item.
- Delivery List
- Redelivery List
- Subsequent Delivery List
- Delivery Notes List
2. Delivery List and Redelivery List
The delivery list and the redelivery list are automatically created within a specific cycle according to the settings made in the Delivery List menu item in the Merchant Backend.
The redelivery list is created for customers who purchase the offer after the delivery list has been generated or who are blocked due to outstanding payment at the time the delivery list is created.
Example: The delivery list is created on August 7. If a customer purchases the offer on August 8, they are listed on the redelivery list on August 12. The same applies to customers whose product access is blocked due to outstanding payment. If the customer settles the invoice by August 8, they will also be listed in the redelivery list. If the customer has not yet settled the invoice by then, they will not receive the issue - the issue is not charged either.
More information on creating delivery lists >> Create Delivery Lists
3. Subsequent Delivery List
The subsequent delivery list is automatically created if a customer has purchased a subscription with a start date in the past.
The date which can be selected in the Checkout is based on the date of the creation of the delivery list.
Example: In the Merchant Backend, it is set at the subscription that customers can start their subscription up to two issues in the past. The customer purchases the offer on July 6 and selects July 24 as the start date. During the following night, a subsequent delivery list is created listing the deliveries for July 24 and July 31. For example, if the issue-based subscription consists of 12 issues, the issues in the past are already included. This means that the customer will appear on the delivery list as normal for the remaining 10 issues in the future.
More information on subscriptions starting in the past >> Start Date for Subscriptions
4. Delivery Notes List
The delivery notes list is created if a customer has purchased an issue-based single product (analog tax type) and if a Merchant Backend user has triggered a goodwill delivery (Delivery issue free of charge).
The delivery notes is a zip file, which conists of the delivery list and the delivery note.
More information on goodwil deliveries >> Goodwill Functions