FAQ Customer Cases

• What's the status of the customer's subscription?
• Why is the subscription renewed despite cancellation?
• How can I create customer accounts?
• The plenigo Self Service/ plenigo Checkout is displayed incompletely
• Where can I found my login data?
• Where can I create a new password for a customer?
• Customer is blocked automatically and gets blocked again after unblocking
• Where can I find the mandate reference of a SEPA direct debit mandate?
• How can I manually unblock the access?
• Can I change the price on price sheets?
• Can I change the tax type of an offer?
• How can I send e-mails via my own domain?